Privacy Policy

Introduction

Welcome to Hometown360 (“Hometown360,” “we,” “our,” or “us”). Your privacy matters to us. Hometown360 is designed around the principle that your information should be used to improve your experience, not sold to advertisers or data brokers.

By using our website, applications, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Account Information

When you create an account, we may collect:

• Name
• Username
• Email address
• Phone number
• Password credentials
• Profile information

Listing and Organization Information

If you create or manage a listing or organization, we may collect:

• Business or organization name
• Address
• Phone number
• Website URL
• Business descriptions
• Uploaded images and content
• Organization ownership and management information

Identity Verification Information

Certain platform actions may require identity verification through third-party verification providers, such as Stripe Identity.

Hometown360 does not store identity verification documents directly. Verification data is processed by the third-party verification provider in accordance with its privacy policies.

Usage Information

We may collect information related to how users interact with the platform, including:

• Pages visited
• Searches performed
• Interactions with listings
• Discovery activity
• Gameplay interactions
• Favorites and itineraries
• Approximate location information
• Device and browser information
• IP address
• Session and log data

AI and Discovery Information

To improve discovery and planning experiences, we may analyze saved places, trip planning behavior, interactions with stories, trivia, games, and conversational interactions with platform AI tools.

This information is used to personalize experiences within Hometown360 and is not sold to third parties.

2. How We Use Information

We use collected information to:

• Provide platform functionality
• Create and manage accounts
• Process subscriptions and payments
• Provide customer support
• Operate listings and organizations
• Improve discovery and recommendation systems
• Personalize user experiences
• Maintain platform security
• Prevent fraud and abuse
• Provide AI-assisted planning and discovery tools
• Communicate operational and administrative information
• Comply with legal obligations

We may also use information to improve gameplay systems, improve local discovery experiences, measure business engagement and platform analytics, and develop new features and services.

3. Data Sharing and Disclosure

We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party providers that help operate the platform, such as payment processors, identity verification providers, cloud hosting providers, analytics providers, and communications providers. These providers may only access information necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required to comply with legal obligations, respond to lawful requests, protect platform security, enforce platform policies, or prevent fraud or abuse.

Business Transfers

If Hometown360 undergoes a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction.

4. Mobile SMS Messaging Privacy Policy

5. Messaging Terms and Conditions

By providing your phone number and opting into SMS communications, you agree to receive informational messages from Hometown360, including account notifications, reminders, verification messages, operational alerts, and support communications.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.

You may also contact us at:

• Email: hello@hometown360.com

6. Cookies and Tracking Technologies

We may use cookies, local storage, session tokens, and analytics technologies. These technologies help maintain login sessions, improve performance, personalize experiences, and measure platform usage.

Users may control cookies through browser settings, though some features may not function properly if disabled.

7. Data Retention

We retain information only as long as reasonably necessary to provide services, maintain platform operations, comply with legal obligations, resolve disputes, and enforce agreements.

Some information may remain in backups or logs for limited periods.

8. Security

We use commercially reasonable safeguards designed to protect user information, including encryption, access controls, secure authentication systems, monitoring and logging, and role-based permissions.

However, no system can guarantee absolute security.

9. Children’s Privacy

Hometown360 is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13 without appropriate legal consent.

10. Your Rights

Depending on your jurisdiction, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or withdraw consent where applicable.

Requests may be submitted using the contact information below.

11. Third-Party Services

The platform may contain links or integrations with third-party services. Hometown360 is not responsible for the privacy practices of third-party websites or providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting the updated policy with a revised effective date.

Continued use of the platform constitutes acceptance of the updated policy.

13. Contact Information

If you have questions regarding this Privacy Policy, you may contact us at:

Hometown360

Email: hello@hometown360.com
Phone: 860-943-5423